Complaints about Licensed Immigration Advisers

Receiving a complaint from a client can be very confronting and stressful. How you handle a complaint can have significant implications on your reputation and that of your business.
Many Immigration Advisers are providing sound immigration advice, but it is also a fact of life that a significant number of complaints are made to the Immigration Advisers Authority (‘IAA’). These can lead to investigations and sanctions by the Immigration Advisers Complaints & Disciplinary Tribunal (‘Disciplinary Tribunal’).

How we can help immigration advisers

We are committed to providing you with clear, accurate advice as part of a professional, good value service.
We can help immigration advisers by:
  • providing preemptive complaint advice;

  • putting forward all necessary and relevant evidence for consideration before the IAA;

  • reviewing your policies and procedures to make sure they meet the requirements under the Licensed Immigration Advisers Code of Conduct;

  • preparing the best possible written response when a complaint is made to the IAA;

  • representing you before the Disciplinary Tribunal;

  • giving advice on improvements to your policies or processes to avoid future complaints.

We offer fixed-fee options for our legal service for complaints, so you know you’ve got all the support you need should you get into hot water. We would agree on the fee after we carry out an initial review of the complaint.
Marty Logan

Marty Logan

Position: Partner
DDI: +64 3 545 6719

How the Disciplinary Tribunal process works